Another Social Media Reality Check

Last year about this time I was preparing to lead a discussion at the newly founded UnSummit in Minneapolis. To inspire conversation about the realities of social media and it’s use I decided to send a brief survey to my social community. No, not the social media “crowd” I run with as part of RemainComm and other projects in which I’m involved. I mean my social circle. Those “real” people that live their lives much more off-line than on.

As the UnSummit became a year old and another event took shape this year, it seemed to make sense to revisit the topic. 2009, thanks to media coverage, saw the meteoric rise of Twitter and the domination of Facebook it seemed like a good idea to see if the everyday Joe had changed their habits. So, with a few modifications, I dutifully sent off the survey to the same group of friends, neighbors and acquaintances. I got darn near the same number of respondents (26 vs 27 last year) from which to crunch and analyze data. As I said last year. I’m sure my researcher friends could poke all sorts of holes in the methodology. The data should not to be construed as scientific. It isn’t meant to be. It is simply a vehicle to use to fuel discussion and I thought you might find it interesting. I’ll touch on some highlights here, but you can also download a PDF.

As I said, the age of my respondents was almost identical as last year with nearly 90% falling between 35 and 54 years old. Yep, still my peeps. There was also slight difference in computer access with a home some home computers being replaced by a laptop form year to year.

A more meaty graph shows the awareness and use of the many social media tools out there.


Note from year to year the increase in use of sites like Facebook and LinkedIn. Also note that while Twitter increases in awareness, it’s still not widely used. Of course, it had zero use last year, so it is making in-roads. I think we can chalk that one up to Oprah. Overall, these folks are starting to get involved but are not really enamored with the less literally social functions like bookmarking.

This year I decide to abandon the blog use analysis in favor of the mobile space. That is more a reflection of the audience I was sharing it with at UnSummit than any other reason.

I started with finding out what considerations people took into account when buying a mobile device. As an aside, I approached this question with the educated assumption that real people call them cell phones and are less hip to terms like Smartphone or hansdset. (See, not scientific) If it fits in my pocket and makes calls, it’s a cellphone. Text messaging, web access, email, etc. are features of that cellphone.

On a scale of one to five here is what was most important when it comes to buying cell phone.


Like me, you probably noticed that it’s all about the price and provider. In our discussion we came to the conclusion that “provider’ most likely implied coverage area. (Again, that non-scentific part.) You’ll also see that apps are not a deciding factor and video is the least of their concerns.


You can also see that this group is concerned about text messaging and that is confirmed in the amount of texting they do now. Those that send 20-50 texts a week more than doubled from year to year.


Finally, I was curious to see if my respondents knew their phone very well..like what kind it is. As an aside, less than a third knew the exact model of their phone.

You can see that though it seems like all you hear about is that the iPhone is sweeping the nation, ot everyone has popped for one.

So, as I said last year, it’s vital to remember that while you may be an adopter of social media and are watching episodes of Glee on your mobile device, most are texting on their cell phones.

 

When YouTube Just Isn’t Enough

The past weekend was chocked full of a media coverage of America’s “Balloon Boy”. The past four days saw a story turn from a two hour chase of a runaway balloon and the finding of a six year old safe at home to a hoax hatched to land a family on a TV reality show. Whatever the story, it does beg the question, “When is YouTube not enough?”

It’s obvious that the free and easy access to user generated content, whether that be blogs, photos, audio or video, serves the narcissism in all of us. But for some who want to be “on TV” the small screen of on line video just isn’t enough to satisfy the need to be in the spotlight. It also should say a lot to those in television that they are the still the big leagues, or bigger screen, of public display. Good news for a medium that worries about it’s future.

Take the case of Richard Heene (and I’m just supposin’ here since as of this writing there are officially no charges filed against the Heene family. Though the odd history of Mr. Heene’s media exploits does make it quite easy to assume his guilt…I know I have.) Here is a guy who has posted plenty of YouTube videos. Everything from “science programs” to rants about Hilary Clinton or Britney to his kids rap video.

That exposure on line doesn’t appear to have been enough. No, he wanted to be on the “bigger screen”. He managed to get himself and his wife on Wife Swap, a show that really is YouTube on TV.

That appears to have only whet his appetite for video infamy. One episode of public embarrassment is nothing compared to continuous coverage by every cable or news network with easy access to a feed from a helicopter. The key to secure such video creamy goodness? A child. And Mr. Heene had three. We’re all aware of the success of that strategy. It was success after all, with entire chunks of TV programming still being devoted to the Heenes.

In reality we are all responsible for this rather pitiful display, but don’t beat yourself up. We have the perfect structure for enabling the video narcissist in all of us. A media landscape that includes multiple 24 hour cable outlets and networks that struggle to draw viewers from a myriad of new outlets that are hungry for content that can help them do that. In fact, many of these outlets are more often looking to YouTube for content. Rarely does the the Today show let a day go by without featuring some sort of on line viral phenomenon, the Wedding Dance and Lion Reunion are just a sample, and we eat it up.

We watch it so much that we guarantee that there will be plenty more to come. Add to that all those companies that are asking, “How can we make a viral video?” and there’s a good chance it will be well staged, manufactured, and distributed while making money for somebody.

Speaking of money, it seems that the reason behind the “Balloon Boy” incident was to secure a reality show deal for the Heene family, something one would assume carried a chance to earn Jon and Kate type money. To bad Mr. Heene didn’t think this through a bit more. A well-placed logo on his balloon would have netted him tidy bit of dough.

Then again, I don’t think that’s what he’s in it for. Do you?

 

Social Media: Keepin’ it Real

Every once in awhile it’s good to be reminded that our busy lives are influenced by…what’s the word I’m looking for…buzz, spin, hype, BS? It’s no different for those of us who work in media and marketing. Even I, who considers himself ‘a voice of reason’, get intrigued by the latest new and shiny theory, service, or technology that comes down the pike…and believe me there is a heap of ‘new’ that takes up every lane of that pike on a daily basis.

At a recent Social Media Breakfast there was great discussion highlighting many theories on managing and marketing within social media, both business to business and business to consumer. The room was filled with comments and thoughts about what this new medium is all about, how companies felt about it, the tools that we can use to participate in and monitor it, and more.

Don’t get me wrong, we need do explore “what could be”. We need to talk in big picture terms, we must look forward. We also need to get giddy about new toys that, from a perch at a coffee shop with free wifi, allow us to reach our audience. (We all have audiences whether they be customers, followers, viewers, etc.)

What this conversation sparked in me was a need to remind myself, and perhaps others that work in marketing and PR, that our job is not necessarily to set the trends, make things popular, make the service a priority…that’s what our audience does. Our job is to follow their lead, not the other way around. If we are truly marketing to, building relationships with, or communicating in general with our audience we must do it on their terms.

With that said, marketers, I thought I’d list some of what I think areĀ  realities. Here goes…

Social Media is two different things.

Social=relations, interactions, and communication between people.
Media=the channel to carry a message…nothing more. (By the way, that’s true of all media. It’s a pipe.)

People don’t like advertising.

Hard to believe I know, but people are not attracted to media because it offers businesses the opportunity to sell something to them. People know that being exposed to an ad is the price of admission for free media. Yes, they expect advertising, they tolerate it, but they would rather live without it and will avoid it. Witness the rise of Tivo and DVR.

Social Media is not “Advertising” Media.

The rise of Facebook, Youtube, even text messaging was precipitated by people wanting to communicate with other people. Not because they needed one more place to be sold something. If we as marketers treat this medium as just another way to shill, we’re going to screw it up and drive the audience farther away. Don’t try to advertise here…be social!

You audience has precious little spare time.

How dare we think that all our audience has to do is sit around and
type, search, click, and download only to be “sold to”. Answer the
question, “What’s in it for me.”

Only Facebook and text messaging matter…right now.

It’s that “They set the trend and decide what’s popular.” thing. Yep, Twitter is growing, YouTube is huge, blogging is great, but right now, the crowd is on Facebook to socialize electronically and are more than satisfied with text messaging as a way to stay in touch. These two are the lake…hunt where the ducks are!

Portable is vital!

Notice I didn’t say mobile. That would imply, it needs to be a
phone. I don’t think it does, though if you’re looking to deliver a
message to somebody, it makes a whole lot of sense to deliver it to them via something
that already have. But, if they can wear it, carry it easily, put it in their pocket…take it with them…you’ll get
their interest.

They can talk back!

If you can’t spend time listening and responding, stay the hell away from social media. This medium is about engaging in a conversation and a relationship. Make sure you’re ready to commit to that. No one likes to be invited to a party at your house to be ignored.

Some companies/brands/people don’t want to participate.

Conversation can lead to a greater depth of knowledge about all the participants. Some companies love the thought of learning more about their customers but have absolutely no interest in letting them know more about them. In fact, some people see absolutely no reason to share their “status” or share a video clip. That’s just fine. Please do your best to help them learn about this medium. But remember, the ones that “get it” can always better at it.

There are no rules.

Perhaps the reason many mediums are struggling is because someone at some point decided that “This is how you do it!” They made the rules, decided the proper etiquette, wrote the book and became the expert. Playing it safe and playing by the rules became the strategy of choice. I love the guys that say, this is what you can and can’t do with Twitter or should or shouldn’t post on Facebook. It’s a brand new medium, let’s wait awhile before we try to make it predictable. Find what works but also spend time finding out “what else” works.

So there are some realities that I see. There are plenty more. Aren’t there? What can you offer that will help all of us “keep it real?”

 

Did You Know…

…that 40 million people have been rick-rolled? Or that ABC, NBC and CBS combined (businesses that collectively have been
around for 200 years) receive 10 million viewers per month while Myspace,
Facebook and YouTube (none of which were around six years ago) reach 250 million monthly unique vistors?

No really, it’s true…as noted in the latest “Did you know?” video. This one was developed for the Economist and their upcoming Media Convergence Conference. (The original “Shift Happens” video, also developed by Karl Fisch and modified by Scott McLeod, went viral back in 2007. There have been few iterations since then.)